Drop off could have been better. Made me move between two offices in the rain and both did not want to do the final check of the car.

great

Staff was not the most friendliest (Lille, France)

Accueil exemplaire à l'aéroport de Lille. Mon vol a eu un retard, mais le monsieur est resté après l'heure de fermeture normale pour pouvoir me donner les clefs.

Sans problème

Chap was rude, wasnt interested in any paperwork just barked licence, credit card and passport. Then said I would be better in a 7 seater car, rather than the 8 seater van we had booked and said it wasnt available. I said I would have to have the upgraded Mercedes van then and refused a car, and by a miracle they suddenly found the van that I had booked. They tried to push the zero excess insurance numerous times, and were dismissive when pointing out damage that they had missed on the report sheet. They also didnt explain that the barcode ticket they gave me was to gain release from the car park. Overall they were worse than awful.

Easy to book, and relatively cheap.

We took our time on the website (easyrentcars) to choose the model « Mini / Fiat 500 / or similar » available with Hertz and so we paid a little bit more to have this vehicle. When we arrived hertz staff told us they don’t have any model of Fiat 500 Or Mini, and that it was written « similar » and they gave us a Citroen C3. So why do we have so many vehicle choice on the website while on place they directly give us a Citroen, wich might cost less...