The service was excellent but vehicle condition was poor!
We were upgraded to a large SUV as the luggage did not fit in the original vehicle. This was excellent. However, the condition of the vehicle was poor. The bodywork had several scratches and dints, the seats dirty, no water in the screen wash and a plastic cover missing from an internal door handle.
I compared for a long time before choosing Avis, attracted by the international brand. They didn't disappoint us. The San Francisco airport has a light rail directly to the car rental center with all major rental companies. The big companies have queues, but the speed was acceptable. There was no aggressive push for insurance. After handling the paperwork, they just told us the car slot number, and we went to the parking lot with our voucher to pick up the car. We originally booked a Chrysler but ended up with a Kia. Initially, we were a bit disappointed, but it turned out to drive very well, great acceleration and handling, overall a fantastic driving experience. Returning the car was also very convenient; we just filled up the gas and drove to the parking lot, they checked it quickly and processed our return. Since we returned the car two days earlier, we even got a refund for those two days.
This company is a scam. They sneakily added additional insurance clauses in the English contract. To successfully cheat me out of money, they split the clauses and mixed them with the items I already paid for on Zuzuche. It was a disgusting towing insurance. They knew I had already bought comprehensive insurance, which covers everything even if the car is completely wrecked, so I didn’t need towing at all. Yet, they still charged me for the towing insurance. For a one-week rental, they forcibly charged me nearly $80, about 500 RMB, while the rental fee including full insurance in the contract with Zuzuche was only about 3000 RMB. So corrupt! Disgusting! The counter staff never mentioned this during the whole process and only urged me to sign quickly. After charging me, they tell you, ‘You signed it!'. Furthermore, they forcibly charged me for the toll fees automatic payment device, which cost only $1, but this scam company charged $19 for its usage! On-site staff confirmed several times that there were no usage or service fees, and the contract did not state any charges, only directing you to check their website for terms. Who would check a website while reviewing a contract at the counter? This is really a scam!
The vehicle is new, and the service attitude is great.
About QEEQ:10.0/10
Pay for Car Rentals with Crypto
In addition to credit and debit cards, you can now pay for online car rentals with cryptocurrency! Bitcoin (BTC), Ethereum (ETH), and Bitcoin Cash (BCH) are accepted. Curious about how long a Bitcoin transaction takes or how to pay with Bitcoin? Read our FAQs for more details.
This site uses cookies. By continuing to browse the site, you are agreeing to our use of cookies. You can disable cookies at any time within your browser settings.OKRead More
Customer Service
Satisfactory.
Relevant Reviews on AVIS San Francisco International Airport
Zebulon Abraham
-
-
-
-
View more >Bertram Nahum
-
-
-
-
View more >Osborn Nico(l)
-
-
-
-
View more >Lynn Partridge
-
-
-
-
View more >Pag Christiana
-
-
-
-
View more >