Good car, reasonable price, but poor service standard by Fox Rent a Car
Pradip Kanakia
United States
Reviewed: Tue, Dec 12, 2023
About Europcar:6.0/10
While the car was in a good condition and the price was reasonable, the service at Fox Rent a Car was pathetic. There were just 2 people manning the counter and both were super slow in dealing with each customer. It took more than 10 min for each customer and they took so much time in non-business related conversation and in selling insurance, leading to longer queue of customers. When we escalated the slow service issue to the manager, she was cold and said they are short staffed and are doing what they can. The male staff member was hostile towards me and another customer for complaining to manager. My car took 45 min to arrive as the cleaning and washing was not completed. Further, Fox shuttle dropped us at a train station from where we had to take a train with our heavy luggage to reach the airport. The shuttle driver acknowledged that the poor service standards were due to Fox's constant cost cutting. I would never like to hire from Fox again and QeeQ should disassociate itself from this terrible service provider.
About QEEQ:10.0/10
The booking platform, pricing and insurance related information was very helpful. I raised a couple of queries through mail, which was promptly answered by QeeQ staff.
Europcar outsourced the car rental service to Fox Rent a Car, making me feel like I was being deceived. The service took an extremely long time; it took over 2 hours from when we entered the shop to when we got the car. The rental company is not at San Francisco Airport and requires a shuttle bus to reach.
It supposed to be Errocar but the booking was through Fox. Bad experience with fox, unnecessary wait at pick-up, extremely inefficient, very disappointed experience
A bit of a wait at the rental desk. There was one person sat at the desk who wasn’t seeing anyone but it turned out she was training so fair enough!
The people I did interact gave top notch customer service. Car was as expected - it had a few scuffs and scratches but for the price I was happy enough.
One gripe - the person who brought it round forgot to put the handbrake on so the car started rolling away as we put our luggage in!! Managed to jump in and grab the hand brake without too much issue though.
Drop off very easy - staff super friendly again! Overall would recommend!
About QEEQ:10.0/10
QEEQ was great. Solved all my issues with rental insurance in America which was getting confusing. The app is great and great price!!
Pay for Car Rentals with Crypto
In addition to credit and debit cards, you can now pay for online car rentals with cryptocurrency! Bitcoin (BTC), Ethereum (ETH), and Bitcoin Cash (BCH) are accepted. Curious about how long a Bitcoin transaction takes or how to pay with Bitcoin? Read our FAQs for more details.
This site uses cookies. By continuing to browse the site, you are agreeing to our use of cookies. You can disable cookies at any time within your browser settings.OKRead More
Customer Service
Good car, reasonable price, but poor service standard by Fox Rent a Car
Relevant Reviews on Europcar SAN FRANCISCO AIRPORT
Elliot Strachey
-
-
-
-
View more >Mack
-
-
-
-
View more >-
-
-
-
View more >c.turbayne
-
-
-
-
View more >MJB
-
-
-
-
View more >