Due to communication issues, I only needed an additional driver insurance, but the rental company charged me for comprehensive insurance, resulting in double charges of 773.45 euros. I had previously chosen the super supplemental insurance with my booking on the rental platform, meaning I wouldn't need to pay any extra fees in case of any issues. I couldn't contact the rental platform while abroad, and I am currently resolving the issue with them after returning home.
The problem was resolved satisfactorily in the end. Very pleased! I will choose QEEQ again next time I travel abroad. Hope to communicate about the car model in advance.
Very good, the handsome gentleman provided excellent service. We presented the rental confirmation, original driver's license, the translated version provided by QEEQ, and our passports. It only took a few minutes to get the car.
About QEEQ:10.0/10
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Customer Service
excellent
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