The person checking us in (Valerie) was courteous and professional. She offered us an upgrade which we took her up on (FC or IC?). We had the choice of a fast car, a Toyota Camry or Van. As a family we decided on the Chrysler Pacifica which was a modern van and great to drive.
About QEEQ:8.0/10
Emails about the booking, receipt, etc were accurate and timely.
The staff at the store was very friendly. They didn't push any services on us and simply introduced a few additional services and insurance options. Even when we said we didn't need them, they remained polite and passionate.
Washer bottle empty, 12 Volt charger did not work so we were unable to charge or use our Sat Nav.
Customer service assistant, when we picked up the car, gave us incorrect information about tolls and therefore we were charged for toll fees for the whole of visit when this was not needed.
About QEEQ:8.0/10
Booking was smooth and easy.
Price protector did exactly what it said and our price was reduced when price drop was noticed.
All booking documents received and able t print easily.
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