Smooth rental, cute car

We got a nice car, Hyundai Tucson, a fairly economical hybrid SUV. It was in great condition. Service staff was brilliant. Drop off in Salzburg was a terrible experience as Avis is located in some kind of mini mall with no obvious drop off location.

Good staff, but the drop off after hours is just terrible as you have to park on the street and pay for parking in downtown Amsterdam. Parking is very expensive and there are no parking places. Drove around in circles in the dark in heavy traffic for a while, I then decided to buy (expensive) hotel parking for the night. Also, we did not get the hybrid we ordered, so petrol fees were higher than expected

Brilliant, great service from chat support.

Counter staff very friendly and efficient

Fantastic service from customer services when I called with a question

Closed early so we had to drop car for night rather than return at drop off.

Not satisfied with the service. 2h of waiting at the pick up location. Besides, the person in the counter sold us in a sneaky way an extra insurance, while I said we had already paid everything and we had an insurance already. She (Gaby) didn’t explain to us that we would have to pay 164 eur extra on arrival day (if she had said so, we would have noticed the mistake / trick)

Avoid partners like Avis, the service is terrible and customers may extend that perception to you as well