Very satisfied. Everything went smoothly. They did try to upsell and recommend a car upgrade, but for a mid-to-large car, full insurance was sufficient.
Car rental services in the US are highly developed. We originally booked a 7-seater van online, but upon arriving at the Los Angeles branch, we found the trunk was a bit small. They allowed us to choose an 8-seater GMC with a bigger trunk and more space. They only charged us an additional insurance fee of around $150, and upgraded our vehicle for free. During the rental period, we had a few issues: a scratch, a flat tire, and a broken window from a thief. Each time, we called the rental company and they directed us to the nearest service point to replace the car for free, without any hassle. If this were in our home country, it would have been a much more troublesome experience. The service attitude was also excellent. Overall, this international car rental experience was very satisfactory.
There were a lot of people, and I had to wait in line for over half an hour. The paperwork was quick, though. Once done, they just send you to pick up the car without giving you anything. I found out by asking that the keys are already in the car!
The self-service car rental machine is very convenient to use.
About QEEQ:10.0/10
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Customer Service
Great car and great experience
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