Like: The office staff was super and I would recommend him anytime
The car was exactly what I ordered and he was very helpful with where everythng was located. Dislike: It was the best car rental experience I have had
No need to queue for the car. They initially asked us to buy their insurance, but after showing them our comprehensive coverage from home, they called someone else to assist us. The person handling the return spoke Chinese, which was convenient and had a good attitude.
The experience was okay, they asked if I wanted insurance, saying it would be risky without it. But I already bought insurance from the intermediary website. I guess the information between the two sides wasn't communicated. The intermediary sites probably make money from insurance. I've heard that insurance bought directly from the rental company is more effective and reliable if there's an accident, so next time I won't buy insurance from an intermediary site.
“I got a great deal on a good car with no surprises or issues.”
About Hertz:9.0/10
Unfortunately no car was available when we arrived there was a delay in getting our car the staff were helpful and sympathetic. Everything esle was smooth and easy.
About QEEQ:10.0/10
Although I did not know if QEEQ at the time and was a little worried, I got a great deal on a good car with no surprises or issues.
“Bad feeling of hertz, good service of EasyRentCars”
About Hertz:7.3/10
The staff of hertz hard sells the insurance and car upgrade. I rented some cars in other companies such as dollars and budget. Their staff would also like to sell the insurance but not like hertz. The other companies sold it softly. I would never feel hard feeling.
Regarding the prepaid fuel, i was cheated. I asked about whether the unused fuel would refund to me. The staff said yes twice. But i found that on the website there is no refund on the prepaid fuel. After that i found the customer service team of hertz. They helped me to solve it. I don't think the staff of hertz confusing of refund and refuel. I think he would like to cheat on me.
Lastly, i booked RAV 4 or similar. Hertz gave me the Kia Sorento. I am not sure whether same grade or not. But it was quite gas consuming. It can run 7km per litre of gas. It consumed more gas than i expect. i expect it can run 10km per litre like santafe hyundai.
About QEEQ:10.0/10
Good service, everything is good. The cs is helpful and nice. However, i hoped easyrentcar can help to set up a make sense and fair maximum cap of late return.
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Customer Service
Excellent
Dislike: It was the best car rental experience I have had
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