Car was pretty old, with 160,000 miles on it. All four tyres were low and had to be pumped up. The paint on the hood and roof was mostly worn off. Mechanically it was fine.
Car was advertised as a "6-person minivan" -- but it was far smaller than I had expected. I would call it a station wagon, not a minivan at all.
I talked with BRC about exchanging it, and they were not interested. They only offered to have me pay 3x as much for a full-size van. They would not allow me to return the car early so I could rent from elsewhere.
About QEEQ:7.0/10
Because rental was pre-paid, BRC would not change my reservation.
Reply by Qeeq: Thank you for sharing your feedback on QEEQ. We apologize for any inconvenience you may have experienced. Your valuable feedback will be promptly escalated to our supplier so they can address the issues and enhance their service quality. If you were offered a downgraded car, kindly reach out to our team at the counter without delay. To assist you more effectively, please provide us with additional information for our investigation. We appreciate your feedback.
The service and management of this car rental company can be described as extremely poor:
1. When picking up the car after the flight landed, the time was outside the store's 'business hours' marked on the order. As instructed by the order, I contacted a third-party service company, but they said they couldn’t find my order and suggested I directly call the store, as it might not have closed yet. I spent almost an hour making countless calls to the store but couldn’t get through. Even after contacting the car rental company’s headquarters through the booking platform, they were unable to reach the store and couldn’t clarify whether the store had closed or not. Feeling desperate, I wondered whether I was calling incorrectly, so I asked a local to try making several calls for me, and finally got through. Someone eventually came to pick me up, and it turned out the store only had one staff member handling everything—pickup, paperwork, and vehicle returns—no wonder they couldn’t answer the phone in time. You can imagine my frustration being held up like this, especially since I was charged an extra fee for 'after-hours pickup' when I booked. If it was indeed within regular working hours, shouldn’t I get a refund?
2. To be fair, the staff attitude during pickup and drop-off was quite good, the typical friendliness of Kiwis. However, a major problem arose: I explicitly stated during pickup that I didn’t want to purchase additional insurance, and my prepaid booking clearly included full insurance provided by the rental company. Additionally, I had already completed the online check-in and signed the documents the day before pickup as instructed in their email. Despite this, the rental company added an extra insurance plan to my booking when I picked up the car (the payment hadn’t been deducted at pickup but charged against my deposit upon return). They refused to refund, claiming I had signed in agreement (they referred to the online check-in signature from the previous day, not anything signed on the pickup day itself). This ridiculous error dragged on for nearly a month without resolution, leaving me utterly exasperated. Eventually, the booking platform intervened to settle the issue for me.
In summary, I would avoid this rental company at all costs. Proceed with caution.
About QEEQ:8.0/10
Pay for Car Rentals with Crypto
In addition to credit and debit cards, you can now pay for online car rentals with cryptocurrency! Bitcoin (BTC), Ethereum (ETH), and Bitcoin Cash (BCH) are accepted. Curious about how long a Bitcoin transaction takes or how to pay with Bitcoin? Read our FAQs for more details.
This site uses cookies. By continuing to browse the site, you are agreeing to our use of cookies. You can disable cookies at any time within your browser settings.OKRead More
Customer Service
Old car, small
Relevant Reviews on Bargain Rental Cars Christchurch - Airport
King Ford
-
-
-
-
View more >