The car was just what we needed. We love having a hybrid for travelling, they work just as well as anything else. Plenty of room and so economical. The guy whom we dropped the car off to was a great guy who was really friendly ....just the person you need as your front person.
About QEEQ:10.0/10
They were very helpful when I couldn't find out booking the person whom I got in touch with sent me an email in no time to confirm our booking. Great service also
Car was ok. Not what we booked - It was bigger so it increased our fuel costs.
Biggest problem came from the customer service when we had a problem we needed help with.
We lost the keys. The car was keyless entry and push button start. BRC bascially told us to call a locksmith - any locksmith and sort it out ourselves they didnt have a preferred provider. but because of the keyless entry, locksmith could only open the car to get out lugage out . We asked BRC for a set of spare keys - they said they didnt have any and again we were on our own. Luckily there was a Suburu dealer in the town we were in and they said it needed to be towed to them and whole key system replaced. it took five days to fix, 4 days longer and $800 more because BRC didnt have a spare key for their car. they were really disinterested in helping and we were completely on our own. luckily we spoke the language and could navigate the system.
It was the easiest and safest way to book online.
I tried others and it was so complicated and kept losing signal.
I seriously would recommend this site all the time
It's a budget car rental but so much cheaper than the usual rental places! The car was perfectly fine so it was exceptional value. Pickup and dropoff easy.
About QEEQ:10.0/10
I used a few platforms to check around but QeeQ seemed to show better value cars and was what I used in the end. Actually seemed to spell things out better than a few of the others in terms of what you're covered for etc. So all up excellent and I would use again.
The pick up was confusing a) because Auckland Airport is a building site and it is difficult to find your way around and b) because staff member on phone forgot that as a visitor I had no idea what he was talking about - he assumed too much. But once I located pick up site and van arrived it all worked very smoothly. Car with very high mileage operated well and was value for money. I would highly recommend if dollars are important and you don’t mind a bit of wear and tear on the car!!
About QEEQ:8.0/10
The platform does what it needs to - but the purchasing of insurance is confusing. The policy is not recognised by BRC so you still have to supply a bond.
Car was pretty old, with 160,000 miles on it. All four tyres were low and had to be pumped up. The paint on the hood and roof was mostly worn off. Mechanically it was fine.
Car was advertised as a "6-person minivan" -- but it was far smaller than I had expected. I would call it a station wagon, not a minivan at all.
I talked with BRC about exchanging it, and they were not interested. They only offered to have me pay 3x as much for a full-size van. They would not allow me to return the car early so I could rent from elsewhere.
About QEEQ:7.0/10
Because rental was pre-paid, BRC would not change my reservation.
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