The staff at the airport rental office kept pushing their personal insurance, claiming that any insurance purchased through other platforms would be invalid. In the end, they could inexplicably charge you 400-500 euros or more during the final vehicle inspection. Never pay the 1000-euro deposit—once you pay it, you won't get it back.
The rental company had a very passive attitude. Our team needed a 7-seater MPV and even though we had already paid for full insurance on the platform, we were required to pay an additional 300 euros to get the car. The extra charge was non-refundable and taken as insurance, meaning we ended up buying insurance twice for one car. When the staff saw us hesitating about this payment, they left to have lunch and did not return for 40 minutes. Then they stepped out for another 20 minutes for a smoke after not processing our order, making us queue up again from the back. This entire process delayed us by more than two hours and the service was extremely poor overall.
The pickup process was fine, but upon returning the car, there was some damage. They didn't handle it on the spot and asked me to wait for two business days. A week has passed and they still haven't provided a report or a receipt for the charge. The credit card preauthorization hasn't been lifted, and without a report, I can't file a claim.
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