The staff tried to sell us insurance and fuel options when we rented the car. We declined. They also asked if we were going to places off the Great Ocean Road and whether we had prepaid for toll roads. Overall, their attitude was good, but communication wasn't very smooth.
The car we received was different from what we booked. We originally booked an SUV Nissan Qashqai (I even provided them with a copy of the rental agreement), but upon pickup, we were given an SUV Hyundai ix35 with several scratches. When we mentioned this to the Hertz staff, they said it was the same category (SUV) so it's fine. However, there was already an SUV Nissan Qashqai nearby. Since it was late, we didn't want to argue further. We hope Hertz can improve on this.
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