The first car had issues with its lighting system, which we discovered ourselves and returned to exchange. After driving the second car for nearly an hour, we received a call informing us of a problem with the vehicle and asking us to return to exchange it or to have it replaced at our destination. When I asked about the issue, they wouldn't tell us. For safety reasons, we returned the car to exchange it again. On the phone, they promised a better car, but it turned out the engine had problems, and they gave us the same model again. It's really irresponsible and frightening in hindsight. Luckily, we made it back. Our destination was far, and if something had happened, it would have been a disaster. Their service was average, they didn't inform us of anything, and the return location was not clearly explained.
We initially rented a Ford Kuga but were given a Nissan Qashqai instead. This would be fine, but the most outrageous part is that over a month has passed, and my deposit still hasn't been refunded. I've never encountered such an untrustworthy company.
The service was okay, the rental process was simple, no need for a notarized or translated driver's license. Just wasn't sure where to pick up the car, took some time to figure out since the signs in Turkey are unclear.
Picking up the car in Izmir was quite convenient, just a few minutes' walk. For returning the car in Urgup, I paid extra to have it picked up at the hotel, saving me a trip.
About QEEQ:10.0/10
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