CAL AUTO Haifa Review: Pickup/Drop-off Excellent, Cleanliness Excellent, Customer Service Exc......

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Cash Stevenson

Israel

Reviewed: Mon, Aug 8, 2016

About CAL AUTO: 2.0 /10

Few and difficult to recognize storefronts, remote locations, hard to find! Very poor customer service! They ignored issues raised about car condition and excessive charges; customers had to contact domestic customer service to resolve issues.

CAL AUTO

Herzliya

Israel

1 days rental

Relevant Reviews on CAL AUTO in Israel

Francis Lincoln

Israel

1 days rental

CAL AUTO

Jerusalem

Israel

Reviewed: Thu, Mar 29, 2018

About CAL AUTO: 2.0 /10

1: The wait time at the Jerusalem branch was very long compared to car rental experiences in Western countries; it took over an hour from arrival to driving off. 2: I requested a full tank for both pickup and return, but the car was only 75% full, and the rental company refused to fill it up. 3: I was informed only at pickup that returning the car at the airport would cost an additional 150 NIS (approximately 290 RMB), and I had no choice but to accept it since changing plans wasn't feasible. 4: When returning the car, they questioned the dents, but I showed them a video from the time of rental, which resolved the issue. 5: I returned the car with a full tank, but the CAL AUTO staff claimed that the pickup branch's failure to provide a full tank wasn't their responsibility and refused to refund the 25% tank fee. They only relented after I threatened to file a complaint. The process involved long delays, first with prolonged calculations, followed by a refusal to refund in shekels and insisting on dollars, and finally claiming a lack of change in dollars. Fortunately, we arrived early at the airport and had change, or we would have been overcharged. It was very frustrating.

About QEEQ: 8.0 /10