Very bad experience. An African American staff member added roadside assistance insurance without asking and charged my credit card. When I refused, he was extremely rude and didn't explain how to pick up the car. We were kicked out of the service desk and spent almost two hours finding the pickup location.
The pickup location was in Los Angeles, where there was a long line of people. The staff at the location were not very friendly and lacked patience. However, they did not push hard on insurance sales. The drop-off location was in San Francisco, which operates 24 hours. The staff there was a young African American girl, who was quite inefficient and made serious operational errors. Fortunately, after some communication, we got a refund. Overall, the impression of the San Francisco store was not very good, as their mistakes caused unnecessary trouble for the customers.
Alamo were absolutely awful.
We arrived and went to sort the car, we were asked to choice the car, I asked if we just picked any, to which the man said yeah.
We just choose the one he had up, it was the size we needed.
He said I needed a car seat which I had to pay for. He went over the cost of the seat and that was it.
A day later I checked my online banking to see £1200 had gone out of my account. When I looked on the paperwork, we had been charged £1200 for the car. I couldn't understand why as I had paid for the car.
When I looked into it more, we had been charged an upgrade charge and taxes. The car we had was an upgrade. He never at any point said its was upgrade or chargeable. We went back and they changed the car for one we had paid for. The lady we spoke to said she was sorry, but didn't seem surprised.
I think it was awful that we could be offered a car and not told you will pay £1200 more. What A con.
We also didn't need the car seat as all the children were old enough, that did get removed from the costs.
I'm so disappointed that they could do what they did. If I hadn't have gone back we would have been charged all the money.
About QEEQ:10.0/10
Pay for Car Rentals with Crypto
In addition to credit and debit cards, you can now pay for online car rentals with cryptocurrency! Bitcoin (BTC), Ethereum (ETH), and Bitcoin Cash (BCH) are accepted. Curious about how long a Bitcoin transaction takes or how to pay with Bitcoin? Read our FAQs for more details.
This site uses cookies. By continuing to browse the site, you are agreeing to our use of cookies. You can disable cookies at any time within your browser settings.OKRead More
Relevant Reviews on Alamo Los Angeles International Airport
Hiram Chaplin
-
-
-
-
View more >Wendell Nehemiah
-
-
-
-
View more >Prudence Kennan
-
-
-
-
View more >Webb Thackeray
-
-
-
-
View more >n.tinsley
-
-
-
-
View more >