The staff was very kind and humorous. He understood our language limitations well. Returning the car was very convenient; we just handed the key to the receptionist and confirmed the fuel tank was full.
I booked a mid to large sedan, specifically a Mercedes C-Class, but they said it wasn't available. They only had an Audi A6 as an upgrade or a hybrid Jeep Compass. I'm used to driving sedans, especially in Germany where most roads are highways or city streets with minimal mountain roads, so the Jeep was not suitable. They mentioned the train station branch had limited options and suggested the airport branch instead. Unacceptable. When signing the contract, they added roadside assistance insurance without any explanation. I had to contact Zuzuche to have it removed. I picked up the car 30 minutes earlier than scheduled, and they extended the rental to 7 days instead of 6. Later, I picked up the car late, and they adjusted it back to 6 days. Be cautious about not being too early or late when picking up the car.
The Jeep's acceleration was very slow, which made it more suited for mountain roads than highways, so avoid overtaking recklessly. The car's condition was decent, with a mileage of over 70,000 km, relatively new. During the pickup, one of the tires had a pressure of 1.6 bar. I insisted the staff inflate it, which they did. However, it lost pressure again during the trip, and I had to refill it at a gas station. The garage staff were nice and explained some fuel-related tips. Don't forget to ask for a parking card; it should usually be in the car.
This was my first time using Europcar, and I might not consider them again next time.
Overall service was okay, but there was a tire burst and had to exchange the car. The roadside assistance was very slow, and a model worth thousands was taken by the staff from the car. It wasn't placed in lost and found even though it was just a few hours. Sigh.
There was only one person on duty, waited for half an hour. The parking spot number for pickup was incorrect, and there was no one around to ask. No one to explain the car features.
Pay for Car Rentals with Crypto
In addition to credit and debit cards, you can now pay for online car rentals with cryptocurrency! Bitcoin (BTC), Ethereum (ETH), and Bitcoin Cash (BCH) are accepted. Curious about how long a Bitcoin transaction takes or how to pay with Bitcoin? Read our FAQs for more details.
This site uses cookies. By continuing to browse the site, you are agreeing to our use of cookies. You can disable cookies at any time within your browser settings.OKRead More
Customer Service
Relevant Reviews on Europcar FRANKFURT MAINSTATION
Vic Ezekiel
-
-
-
-
View more >Hilary Addison
-
-
-
-
View more >Fitch Euphemia
-
-
-
-
View more >Lucy Sweet
-
-
-
-
View more >Matt Eva
-
-
-
-
View more >