When I rented the car, I added a GPS, thinking it was integrated into the car. So I took the keys and went straight to the car, only to find out later that the GPS was a separate device rented at the counter.
The employee at the rental counter didn't give me the GPS device even though I was charged for it, causing me to spend 30 minutes looking for it in the car. After asking nearby staff, I learned that the GPS is a separate device and needs to be collected at the counter. I had to run back to the rental counter where the embarrassed employee admitted they forgot to give it to me, wasting my time.
It turned out the car had Apple CarPlay, which I connected to my phone, allowing me to use Baidu/Google Maps. This was much more reliable than the rented GPS, which I ended up not using at all, wasting the GPS rental fee.
There's nothing specific to highlight about this rental company. It's just like all other rental companies—standardized vehicles, staff, and processes. You can completely trust and use their vehicles with peace of mind, and you can contact the staff at the store within 10 seconds during working hours.
Budget service at the airport is ok and I believe Hertz staff help out in the pick when the Budget staff were not available. The waiting time is about 45mins.
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