Hertz PERTH APT Review: Pickup/Drop-off Excellent, Cleanliness Excellent, Customer Service Exc......

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Phoenix Barnard

Australia

Reviewed: Wed, Jan 7, 2015

About Hertz: 8.0 /10

The service was good, the staff was polite and patiently explained everything.

1 days rental

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Marcus Grantham

Australia

1 days rental

Reviewed: Wed, Apr 4, 2018

About Hertz: 2.0 /10

A few days after returning the car, I was charged AUD 219.9 for cleaning and miscellaneous fees, while my companion, who rented a car at the same time, did not incur these charges. I have never encountered this situation with rentals in different countries before!

Kim Bennett

Australia

1 days rental

Reviewed: Sun, Oct 11, 2015

About Hertz: 10.0 /10

Excellent service! Due to bad weather, one of our friends couldn't join, so it was just the two of us girls. The SUV we initially rented was too big for us. The staff responsibly suggested we switch cars. Even though we couldn't get a refund, they didn't just recommend a smaller or cheaper car. They carefully suggested a suitable vehicle based on our route, and we ended up renting a 5-seater SUV. We had a minor collision in the suburbs, and the other party, seeing we were just two girls, didn't press the matter. Although it was a minor accident that only dented the license plate, it was obvious the car wouldn't pass inspection. When we told the staff about it, they very kindly didn't ask for compensation. We got lost on the way to return the car and were an hour late, but they didn't charge us extra. It was a very pleasant experience.

About QEEQ: 8.0 /10