Hertz MELBOURNE DT Review: Pickup/Drop-off Excellent, Cleanliness Excellent, Customer Service Exc......

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Rory Kit

Australia

Reviewed: Sun, Mar 10, 2019

About Hertz: 4.0 /10

1. No explanation of pre-existing scratches on the car's body at pickup; I had to inspect and take photos myself in a poorly lit parking area. 2. No instructions on how to use the car, like opening the gas cap, high/low beam lights, or wipers. 3. No instruction on how to handle the parking ticket if the self-service return area is full (you need to get a parking ticket before entering the self-service return area). 4. They charged a 100 AUD deposit and 23 AUD for the baby seat rental on my credit card during pickup (the rental on the site was listed as 11 AUD) without notifying me or providing any receipts. I only found out when I checked the bill and called the store. 5. The staff had a terrible attitude when handling car damage after return, showing impatience and using abusive language. 6. Constant upselling to more expensive car models during pickup.

Hertz

Melbourne

Australia

1 days rental

Relevant Reviews on Hertz MELBOURNE DT

Phil Adela

Australia

1 days rental

Hertz

Melbourne

Australia

Reviewed: Mon, Nov 18, 2019

About Hertz: 10.0 /10

I booked a Corolla but was given a Civic. They asked if I wanted to upgrade without being pushy. Knowing I was driving the Great Ocean Road, they even provided me with a map and pointed out several famous spots. They also reminded me to set Google Maps to avoid toll roads since I didn't rent a toll pass. I bought fuel, and returning the car without a full tank was slightly more expensive but acceptable.

About QEEQ: 10.0 /10