Giving one star because there's no option for zero. The wait time was extremely long, over an hour and a half. The staff was very inefficient, and despite having three open counters, they were not proficient, so the line barely moved. Finally, they told me I couldn't rent the car without an international driver's license and asked me to negotiate with the rental website. I've rented cars in more than four countries and from the same company before without any problems. I don't want to waste any more words on this; I'll just consider it a donation to the Spanish road maintenance.
They kept asking me to pay two deposits of 1000 euros each, which didn't make sense. After further inquiries, I found out that it was for insurance. What kind of insurance costs 2000 euros? The rental order clearly stated it should only be 8 euros. After a long negotiation, they then claimed one deposit was 300 euros and the other 101 euros for fuel coverage. Having been on a 16-hour flight, I was too exhausted to argue. The rental platform didn't reach any agreement with the rental company, and their insurance wasn't recognized. Ultimately, we consumers suffer the losses.
Interrent (owned by Europcar along with Goldcar) have so many hidden charges and are terrible at communicating. Either prepare for a lengthy battle over the costs, or avoid entirely.
About QEEQ:10.0/10
Easy to use website. Great prices. Hidden charges are from the car company, not Easyrentcars.com.
Inter rent staffs:
- lied to me about the amount of the deposit ( said 1400€ rather than 1089€) and the time they’ll hold the deposit (28 days rather than 5) to sell me a insurance.
- they changed my ”full tank to full tank” contract, already paid, for a “flex” contract with extra fee.
- Told me the insurance I bought when I made the reservation was not really covering the car.
Terrible staff and crooks on counter. They were fighting with every customer asking extras like their insurance and change the price what was originally booked online. We have to pay 280€ instead of 34€ which was booked online. The same was other customers. We were cancelling how ever it was too late at night and had either to stay in a hotel or pay them what they demanded. Terrible company and will never use them again.
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