I booked a GULF model on the Zuzuche website, but ALAMO informed me that this model was unavailable at pickup and offered a different model instead. They also required a €2000 insurance deposit (even though I had purchased comprehensive insurance on the Zuzuche site). I don't understand why. It's been over ten days since I returned, and the €2000 deposit is still frozen.
I booked a Golf, but they switched it to a Renault SUV at the store. The car was in great condition, with just over 30,000 kilometers driven. Picking up and returning the car was convenient, and the service was decent.
I had a flat tire during my trip and called for assistance. It took a long time to resolve and was quite complicated. They could only help me the next day. When I called again to ask questions, their attitude was average.
Drop-off was longer than needed since just one agent who did not respect the sequence of arrival.
About QEEQ:10.0/10
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