When we arrived at the store, they demanded an upgrade for a higher price. After we refused, they gave us a downgraded vehicle. The next day, when we went to the store for an explanation, they pretended not to know. In the end, there was no apology!
The store is very far from the airport, there are very few staff members, I was forced to purchase insurance, and I was forced to downgrade the car model.
The rental location did not offer a fuel-optional service, and I was still charged even though I returned the car with a full tank. No one answered the phone, and my messages were not returned.
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