As other customers have mentioned, they try to upsell insurance. Even though I bought full coverage, they still pushed for more. I firmly declined, and they gave up. I decided that next time I will book directly at the store.
The Refill gas service is automatically added, so pay attention to that. Also, it's really frustrating that we couldn't reach the staff at the store by phone. We ended up modifying the order through their Twitter customer service, which was quite a new experience.
The service experience was poor. I've rented cars from this company twice, and both times, the staff were unwelcoming. One staff member had a perpetually stern face, and another one tried to add insurance quietly. Be sure to check everything carefully!
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