Budget Kayseri Review: Pickup/Drop-off Excellent, Cleanliness Excellent, Customer Service Exc......

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Felix Brown

Turkey

Reviewed: Mon, Dec 11, 2017

About Budget: 8.0 /10

Rented an automatic car. It was in poor condition and the windows couldn't roll up, but it didn't affect the driving. We'll make do, as we are not familiar with the area.

1 days rental

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Barret Sander

Turkey

1 days rental

Reviewed: Mon, Aug 26, 2019

About Budget: 2.0 /10

I booked a Nissan X-Trail, but ended up with a Ford Kuga. I could have overlooked the downgrade, but the biggest issue was that the car showed engine problems less than 20 kilometers in. The accelerator wouldn’t respond properly, limiting the speed to around 80 km/h, so I had to creep slowly to Goreme. The next day, the engine warning light disappeared, and I thought the car was fine. However, after driving for three hours and refueling, it wouldn’t start. After numerous attempts, I realized the engine might be finished, so I called for a tow. The customer service said this is a common issue with Ford cars, and it would work again after resting for an hour. It took four hours for the car to start, but the speed was still low, and it would occasionally stall at low speeds, making it very dangerous. I had one instance of stalling in the middle of the road. I had enough and requested a replacement car. Customer service said I could switch at Antalya Airport. After altering my route to Antalya Airport, they said they couldn’t exchange it as no prior notice was given. I provided them with Budget’s Kayseri office number, but they still refused. When I called Kayseri’s office, they said they couldn’t help me anymore. By then, it was midnight. Frustrated, I completed the rest of the trip with the problematic car, which luckily didn't stall again, although the speed issue persisted. I advise against choosing a Ford if you have bad luck and they don’t have your booked car.

Matt Eva

Turkey

1 days rental

Reviewed: Mon, Apr 9, 2018

About Budget: 8.0 /10

The company's counter is at the international exit, which is not easy to find. If you exit through the domestic terminal, it’s hard to re-enter. Look for the police at the entrance; they can help you find a staff member. It took me more than an hour to pick up the car.