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Live chat Email us Service Code: 4996108357
From United States
+1-8007618913
From Canada
+1-2897685366
From United Kingdom
+44-2035140670
From Japan
+81 3-4578-4029
From Argentina
+54-2657459025
From Chile
+56-226665927
From Colombia
+57-6017940262
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+60-392125422
From Mexico
+52-7449800692
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+64-99508740
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+51-17009061
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+41-445514539
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+66-25088458
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+65-31585008
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+61-1800-507-258
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+90-850-390-7486
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+39-800729010
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+351-304500663
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+55-6140426960
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+33-970019487
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+972-23752163
From Germany
+49 6107 6353100
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+86-1089171020
From South Korea (Domestic calls only)
00308 491 0209
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+1-8007618913
Available between 10.00 a.m. and 19.00 p.m. (Japan Time)
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Search for Ezi Car Rentals in Auckland
Reviewed: Tue, Feb 27, 2018
About Ezi: 2.0 /10
From the moment we were picked up by the shuttle bus to the rent-a-car location, it took 70 minutes to get our car. Yes, 70 minutes! Five other customers who arrived after us all finished before us, leaving my family waiting foolishly for 70 minutes!!! I had booked the car for 11 AM, but due to a flight delay, we actually arrived at the pickup location at 3 PM. I had politely called the company at 11 AM to inform them of our delay, estimating around 3 PM arrival, but did not request to change the pickup time. When we arrived at 3 PM, a shuttle bus full of people arrived, and we saw three employees of the car rental company assisting other customers. New arrivals formed a queue, and I was first in line. I won't comment on the speed of the staff, but another shuttle arrived shortly with new customers, and two of them did not join the line and stood next to me. I stood in front of one staff member, while the two customers stood in front of a different staff member. When the left-side staff finished with previous customers, I approached him, but he refused to assist me and instead helped the new arrivals. I pointed out that I was there first, but he ignored me, insisting on helping them first, which made me feel discriminated against. The staff had no clear queue system, making me wait longer. This wasn't the most frustrating part. When it was finally my turn, I was told I needed to wait longer because they had no cars available, and the new vehicle was being prepared. Despite booking for 11 AM and paying in full, my car should have been ready even if I arrived at 3 PM. A Chinese-speaking manager told me that the cars are given out sequentially; if you're late, your car gets reallocated, and you have to wait. I will never rent from this company again. This New Zealand trip was utterly ruined by this experience. I rate this company negatively 100 times.

Relevant Reviews on Ezi Auckland International

Murray Isaac

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Reviewed: Wed, Jan 3, 2024
About Ezi: 10.0 /10
Satisfied
About QEEQ: 10.0 /10

Cecilia Arnold

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Reviewed: Tue, Oct 11, 2016
“Visited Hobbiton, really worth it. Every casual shot looks like a Windows desktop, haha”
About Ezi: 10.0 /10
Excellent
About QEEQ: 8.0 /10

Mark Kathleen

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Reviewed: Thu, Feb 8, 2018
“Auckland—Motorowa—Lake Taupo”
About Ezi: 10.0 /10
Few people, great service, good attitude.
About QEEQ: 10.0 /10

Avery Morris

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Reviewed: Thu, Jan 4, 2018
“Auckland”
About Ezi: 6.0 /10
Service was okay, waiting time was short, and the process was simple.

Penelope Charley

View more >
Reviewed: Tue, Nov 29, 2016
“Auckland-Hamilton-Hobbiton-Rotorua Round Trip”
About Ezi: 2.0 /10
Purchased full insurance, but was charged extra at the store. Have receipts as proof.

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From United States
+1-8007618913
From Canada
+1-2897685366
From United Kingdom
+44-2035140670
From Japan
+81 3-4578-4029
From Argentina
+54-2657459025
From Chile
+56-226665927
From Colombia
+57-6017940262
From Malaysia
+60-392125422
From Mexico
+52-7449800692
From New Zealand
+64-99508740
From Peru
+51-17009061
From Switzerland
+41-445514539
From Thailand
+66-25088458
From Singapore
+65-31585008
From Australia
+61-1800-507-258
From Turkey
+90-850-390-7486
From Italy
+39-800729010
From Portugal
+351-304500663
From Brazil
+55-6140426960
From France
+33-970019487
From Israel
+972-23752163
From Germany
+49 6107 6353100
From China
+86-1089171020
From South Korea (Domestic calls only)
00308 491 0209
From other countries or regions
+1-8007618913
Live chat Email us Service Code: 4996108357
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