The pickup location is far, there was no answer when I called to return the car, the place is hard to find, and customer service is unreachable. Very poor experience.
They don't handle the paperwork on site. They said they'd drive us to their office to complete the paperwork, but it was really just to drop us off. We actually completed everything in the car at their office. It wasted our time and they lied to us. When returning the car, they even cursed at me and said they'd throw the contract at me.
The day before I leave home they called me to give me cell number for when I am ready. I called aftet I received my luggages. The guy AND the car were waitting me in the parking of the airport. NO waitting, NO shuttle ride. And free shuttle to airport after drop off.
WOW SUPER SERVICE !
“Overall positive - but problems with pick up on arrival”
About reach rental:7.2/10
Meet and greet service at las vegas airport - but didn't know that before arrival. And couldn't get through to mobile number in UK to arrange pick up when we arrived.
Otherwise good .
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