Hertz PALERMO AP Review: Pickup/Drop-off Excellent, Cleanliness Excellent, Customer Service Exc......

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Boyd Nichol(s)

Italy

Reviewed: Mon, Jul 31, 2017

About Hertz: 2.0 /10

Due to language barriers, we were inexplicably given a Ford Focus. There was noticeable damage to the car exterior, but the staff had us sign the form stating the car was in good condition before we noticed it. Though we weren't charged for it, we still felt deceived. Our bill did not match the one we received from QEEQ. We suspect we were overcharged, as Thrifty's bill was over 100 euros higher, allegedly due to taxes according to the staff, which is outrageous. While driving, the dashboard showed a tire pressure warning, but we found nothing unusual when we checked. When returning the car, the staff pointed out a random mark on one of the tires and charged us 160 euros for tire replacement. We really felt scammed, it was absurd.

1 days rental

Relevant Reviews on Hertz PALERMO AP

Richard Clement

Italy

1 days rental

Reviewed: Sat, Jan 18, 2020

About Hertz: 8.0 /10

Great service

Olivia Jeremiah

Italy

1 days rental

Reviewed: Fri, Oct 8, 2021

About Hertz: 10.0 /10

The car rental company was Hertz. Everything was excellent with no additional purchases recommended. The car was in great condition, with less than 10,000 kilometers, and the interior was almost brand new.

About QEEQ: 10.0 /10

Isabel Jim

Italy

1 days rental

Reviewed: Sun, Nov 11, 2018

About Hertz: 10.0 /10

If you understand Italian, you can experience excellent service. Their English is average.

About QEEQ: 10.0 /10

Robin Darwin

Italy

1 days rental

Reviewed: Sat, May 6, 2017

About Hertz: 8.0 /10

The lady at the store was very friendly and specifically suggested a route for our return to make it easier to refuel before dropping off the car. She also pointed out that since we had already purchased full insurance through QEEQ, we didn't need to buy any additional coverage. The staff was very polite during the car exchange, the whole process was smooth, and there were no issues.