The procedures were very smooth. They changed the pickup location to one closer to my hotel directly at the pickup site. However, the in-store staff suggested buying full insurance, which was quite expensive. The cost of full insurance for 9 days was the same as 9 days of car rental. Everything else was great. The car was relatively new.
AVIS, as one of the leading global rental companies, engaged in deceptive practices during the car return process. They altered the return time and charged nearly 90 euros for a full tank of fuel despite the car being returned with a full tank. Thankfully, I kept the fuel receipt and dashboard photo from before the return, which allowed me to get the money refunded.
The company's service is good, the procedures were handled quickly, and there are plenty of vehicles. I booked a Golf but received a brand new BMW 318 instead. They did not excessively upsell insurance products at the counter. Overall, I am satisfied.
I specifically chose a store in downtown Zagreb when booking the car and even picked nearby accommodation. But when we went to pick up the car, the store was closed. We had to trouble the landlord to take us by taxi to the airport store to get the car. This information was not updated online in time, wasting our money and time, and we got caught in a heavy rain.
About QEEQ:10.0/10
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