Avoid renting a car from Hertz at all costs. If negative ratings were possible, I would definitely give them one. When returning the car, they claimed there was a scratch on the left side of the car and charged me 250 euros. It's clearly a scam since the scratch was already there. I picked up the car at around 10 PM—a blue-gray vehicle parked in a tight space between other cars. The scratch was very minor and barely visible in the dim lighting. It was only after driving the car out that we noticed it and took photos. However, the rental company refused to accept these photos since they were not taken at the exact moment of pickup. I have rented cars in over 40 countries without experiencing anything like this. It was my first time renting from Hertz, and I feel cheated. After checking their reviews, I realized most are negative. Avoid renting from them at all costs.
The staff was not present for half an hour. The most frustrating part is that if you don't buy their insurance, you need to leave an €8500 deposit, which is unheard of.
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Relevant Reviews on Hertz in Malta
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