My first car rental experience was awesome. I got a Jeep instead of Yaris at the same rental price!

Great value, and I'll probably use Routes again in a few years. But the drop off process must be streamlined: There was a guy to check the mileage/status of the vehicle, but with Enterprise when I give him the keys and sign a slip that he can print mobile, then I'm done. 3 minutes. Instead I had to wait in line for 40 minutes to talk with a very frustrating and loud woman, who contradicted what her boss had just told me to do (which was, to get in her line). Then she left for 15 minutes. Her boss, or maybe it was another person at the counter, helped me and another lady with the drop off process. She missed her flight, I almost missed mine. If I knew it was a 30-60 minute process, I would have planned accordingly.

I was very pleasantly surprised with Routes. After reading some of the reviews, I confess having had some concerns but I found the whole process to be a very good and easy one. My checkout clerk did an exceptional job and was overbearing with requirements like I had expected. The check-in process was also very easy. The only challenge is that two rental shuttles are necessary to get there- but I was not in a hurry, so this was not a problem.

Easyrent cars found me a great deal in a market that was very expensive otherwise. It almost seemed like the deal was too good to be true ($200 less than the nearest competitor) yet it was very true with no surprises. Glad to have used them and will do so again in the future.

A bit upset that we didn't get the car we booked or anything close to it. I needed a car with a secure trunk that locks so that we can store our luggage in there without worrying about someone breaking the window to steal our items.

The vehicle delivered was no comparison to what I wanted - They pushed an off the road jeep on us that we drove just down the block and it was the most horrible ride..We turned right around and they put us in a Kia Forte which was a lot better. It drove great and got good gas mileage

no. it's an old broken down vehicle that was dirty and full of snow that took forever to get and forever to return. Sucked!