They wanted me to buy a daily toll package during the rental, which I didn't. They refunded the $200 temporary hold. After two months, my credit card was mysteriously charged $77.99. I am currently reporting this.
After returning home, I was inexplicably charged over 300 dollars. The rental customer service said it was an upgrade fee, but we rented the model we had booked, and no one informed us at pickup. This is outrageous!
“Excellent package, car plus insurance plus car selection Will definitely recommend to family and fr”
About Europcar:9.7/10
The drop off location was tricky to find. The GPS takes you to Hertz in the lower level. When we used the ramp the representative confronted us because we came the wrong way --silly me! Then later she decided to take the car to the drop off herself. Then at the counter, I spend a while because the representative at the floor was supposed to close the contract and didn't. No much of a trouble only a little bit too long.
About QEEQ:10.0/10
All was smooth!
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Customer Service
Relevant Reviews on Europcar NEWARK INTERNATIONAL AIRPORT
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