The rental location was easy to find. I've admired this car for a long time, but it's too big for me to buy. I rented it for three days to fulfill my dream. While it's a very cool car, driving such a large vehicle is really inconvenient. Renting it just for fun is a great option.
The counter staff was not very friendly when I was picking up the car. They immediately recommended an upgrade, and when I declined, their attitude worsened. They then suggested buying additional insurance, and when I refused, they started mumbling. Now, Alamo offers self-service kiosks with Chinese language options, so I recommend using the self-service machines.
The service was great! Plenty of cars! However, I did not get the Grand Cherokee I reserved. Clearly, it was available but they didn't give it to me! This is really unacceptable.
Very poor experience. We had to wait an hour at the airport for the rental company's shuttle bus, while Herz's shuttle buses came by at least ten times. Once we got to the rental hall, we had to wait another hour and a half in line before it was our turn to complete the paperwork. We had booked a Jeep Grand Cherokee or similar, but the best they had at the lot was a Ford Edge, and there was only one of those left. Most of the available cars were Jeep Compasses. In the end, we ended up with a Nissan Rogue. This was an absolutely awful car rental experience!
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