Both the rental and return processes were very straightforward. If the reserved car is temporarily unavailable, they offer a free upgrade to a higher-level car.
We wanted to change the return location last minute and tried to contact the rental company. Unfortunately, no one answered the phone or was at the store. Even the customer service hotline was unresponsive, which was really frustrating.
The car was good. Although it was the specified model, we got upgraded to a Mitsubishi SUV at the store. The service staff were very friendly. We rented a child seat, which was quite spacious, so it was still cramped for a family of five. The on-site charges were about $40 more than the price listed on the rental website. There were many items listed, likely fees and not taxes! But I still don't understand why. When asked, customer service said it's the $75 child seat tax. Do you assume customers don't understand English?!
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