From the time my family entered the Routes building until I was able to drive away in my rental. It was close to 2 hours. The customer service was awful. It was like renting from the DMV. Pay the few extra dollars and rent from a better agency. I would never recommend them.
We waited about an hour for pick up at the airport. About another hour to get the rental process complete. Staff was helpful but very busy.
Drop off and wait for shuttle back to airport was great.
Our car was supposed to be a large SUV we got a mini van... the place is off site which is a bit inconvenient the hours are not great for a super early flight. The customer service was great the agents were super nice.
About QEEQ:9.0/10
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