It was a one person operation as far as we can see, the same guy picks up the phone and shuttle and handle the admin. He works really hard don't get me wrong, but his accent and trying to communicate with him is not working at all, he ended up calling internationally to my voice number and I have to pay for international roaming charges!! Which I only reserve for emergency. He is not aware of such thing as international roaming and he's using Google voice so cost virtually almost nothing for him as his company pay for that too. Further when picking us takes forever in the windy cold night after 25+ something hours of flight wasn't worse already, he is not very clear about the shuttle IS the car we are gonna be using, so we pull our luggage down to his office and only to find out we didn't have to! In fact he did that twice upon returning too!? What the heck with this guy?? This E2 rental company does not seem to be a big company either compared to the rest of the national brands obviously. I don't mind small company as long as they are professional. This one so far is one of the worse one.