The rental process was smooth, no pressure to buy insurance! The car was relatively new, had no issues, and was fuel-efficient! The return process was also very quick.
Overall convenient. The car we originally booked was too big and felt hard to control. We coordinated with the counter to switch to a smaller car. For four people, a 7-seater is a must, as the luggage fills up the space. Since we bought full insurance, returning the car was super quick, highly recommend.
“1 agent working with 50 customers in line. 90 minute. Car not available - substituted a smaller SUV”
About Thrifty:7.0/10
Waited about 90 mintes in line to get to SLC Thrifty agent. Completed all paperwork and had to wait an additional 40 minutes to be told the Suburban rented was not available- check engine light, with no other Suburbans available. Was offered two smaller SUVs to compensate for space, but only had one driver. Had to squeeze into a Chevy Tahoe - 6 passengers total plus luggage. 4 teens sat across the back for their tour of Grand Tenton and Yellowstone. I rented a Suburban due to combination of three rows and combined luggage space. Nothing compares to that vehicle platform.
About QEEQ:10.0/10
Booking platform is easy with no issues.
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Customer service forced to sell insurance, claiming it is legally required
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