Efficiency is relatively low. There's no 24-hour service at the airport and no staff when returning the car, you just leave the keys in a box.
Maybe this is the Russian style.
Overall pretty good. The key difference for travelers is that having a car versus not having one is like night and day, especially in a vast and sparsely populated country like Russia.
The address link can only use the built-in map, but it guides you to another location, which is nearly ten kilometers away from the actual rental point! Google Maps cannot be selected!
The staff picked us up from the airport and helped us with the procedures. They were very friendly, and the rental deposit was also quite low, only 10,000 rubles. However, the GPS was not very helpful and made us take extra routes, but overall we were satisfied. They picked up the car from the hotel when we returned it.
“Friendly helpful stuff, but terrible car quality and zero after-rental customer support”
About RENTMOTORS:6.0/10
The car got broken (gear system, no movement), without any cause, and had to be evacuated to a service centre. My day with important appointments was lost.
The car has been replaced but it took time and caused inconveniences, including financial ones.
My reclamation to Rentmotors stayed without any comment, neither apologies nor any suggestion for compensation.
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