I originally reserved a five-seater SUV, but they upgraded me to a seven-seater. The Ford FLEX is too long for convenient parking, so I requested a change. They gave me a Ford Explorer with just over 20,000 kilometers on it, equipped with 4WD and hill descent control. Many thanks to the American lady at the AVIS parking lot at Salt Lake City Airport, who patiently used the translation app to communicate with me and helped me get the car change. This made my driving experience in Yellowstone Park extremely comfortable.
Waited in line for 40 minutes around 9 AM; only one person was helping customers. I booked a Ford Escape but got a Jeep Renegade! Are they even in the same class? An SUV that can't fit two 24-inch suitcases in the trunk! It's clear why they kept pushing me to upgrade the car! When I declined, they gave me this piece of junk. The agent spent two minutes asking if I wanted to upgrade without even looking at me once. When I said no, she coldly handed me the keys without another word.
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