Europcar MUNICH AIRPORT Review: Pickup/Drop-off Excellent, Cleanliness Excellent, Customer Service Exc......

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Deborah Joshua

Germany

Reviewed: Tue, Aug 14, 2018

About Europcar: 6.0 /10

The staff was not very friendly and did not clearly explain the location

1 days rental

Relevant Reviews on Europcar MUNICH AIRPORT

Faithe Finger

Germany

1 days rental

Reviewed: Mon, Jul 29, 2019

About Europcar: 2.0 /10

The staff was rude. I wanted to add comprehensive insurance, but they didn't let me. At first, they tricked me into thinking it was added, but I later discovered it wasn't. They were rushing to finish work and didn't want the hassle. Such staff doesn't care about customer safety, which is very selfish. Insurance is not a trivial matter. When I went back the next day to add it, they said it wasn't possible unless I canceled and rebooked, going through all the procedures like refueling and vehicle inspection again. The most frustrating part was that if I canceled, I wouldn't get a refund for the 16-day rental fee! This was the most unpleasant day of our entire trip! Moreover, the employee gave us a different model than we booked and didn't provide any details. I had to ask about everything, even what type of fuel to use. All he cared about was ‘getting off work.’ We spent the entire day at the store without solving the problem, wasting a whole day. Additionally, the rental company didn't support us in this matter, and we felt bullied. We are extremely dissatisfied. As an experienced traveler, I kindly advise everyone to choose your rental company carefully. A company without good service can ruin your entire trip.

Phyllis Morgan

Germany

1 days rental

Reviewed: Mon, Sep 10, 2018

About Europcar: 10.0 /10

Picked up the car at Munich Airport in Germany. The instructions differed slightly from what we found online, which was confusing. Asked at the information desk and then saw the signs. Took a number, waited in line, showed our documents, and were done very quickly.

About QEEQ: 10.0 /10

Griselda Nathaniei

Germany

1 days rental

Reviewed: Tue, Aug 14, 2018

About Europcar: 8.0 /10

The attitude was acceptable, but they forced me to upgrade the car model and charged extra. Showing the QEEQ order was useless. After I signed, the staff left the counter and ignored me. There was no queue that day; it was a free moment.

About QEEQ: 8.0 /10