It was okay overall, but the staff's attitude during the car return process was terrible. There was already a record of scratches on the rim in their system, yet they insisted it was caused by us and demanded evidence. Eventually, they found in their system that the scratches were pre-existing, but still blamed us for not taking photos as proof beforehand. Seriously? Your car pickup garage is so dark, how am I supposed to take photos there?
I had an excellent experience with Europcar! The booking process was straightforward, and the staff were professional and friendly from start to finish. When I arrived, the check-in process was quick and hassle-free, and they had the car ready for me right on time.
The vehicle I rented was clean, well-maintained, and exactly as described. It performed flawlessly throughout my trip, and I appreciated how fuel-efficient it was. The selection of vehicles available was impressive, catering to all needs, whether for a family trip, business travel, or leisure.
Returning the car was just as smooth as picking it up, with clear instructions and no unexpected charges. Their transparency and excellent customer service really stood out.
I highly recommend Europcar for anyone looking for a reliable, stress-free car rental experience.
About QEEQ:10.0/10
I had an outstanding experience using Qeeq! The website/app is incredibly user-friendly, with a clean interface that made it easy to search, compare, and book a car. The platform offers a wide range of options, from budget-friendly cars to luxury vehicles, catering to every need and budget.
What impressed me most was the transparency and clear pricing with no hidden fees, detailed descriptions of each vehicle, and customer reviews to help with decision-making. The booking process was seamless, and I appreciated the instant confirmation and flexibility to modify my reservation if needed.
The platform also offers great deals and discounts, making it a cost-effective choice.
Overall, Qeeq is a reliable, efficient, and convenient solution for car rentals. I’ll definitely be using it again and highly recommend it to others looking for a hassle-free car booking experience!
Europcar's service is quite average. Since our flight arrived early and there were fewer people at immigration, we arrived nearly two hours before our scheduled pickup time. The staff told us that the car we booked was not ready yet but we could pay an additional 120 euros to upgrade to a Jeep SUV 4xe (we couldn't find this exact model). We agreed to the upgrade, but the car we received was underwhelming. While driving, the steering wheel felt jerky and shifted slightly. The car's acceleration was slow, and the fuel tank was only around 30 liters, which is quite small. Truly regretful.
Europcar was very easy to locate, the pickup process was quick, and the staff didn't try to upsell anything. My first car rental experience in Europe was excellent.
The contract stated a different time than the actual key pickup/drop-off, resulting in many additional fees. The car provided had issues, and the hotline couldn't arrange for a replacement. I had to check multiple branches myself and only found an available car after visiting four locations.
Compared to other car rental companies, the car pickup process was smoother. However, upon arrival, no one informed me about the need to take a number for the queue. I waited for a long time until a fellow passenger reminded me to get a ticket. Even after taking the ticket, a couple from the Middle East cut in line. The entire waiting process took nearly an hour.
Reserved a Mercedes C-Class early, but none were available on-site. The only option was an Audi A4. After driving for just 20 kilometers, the car displayed a low oil warning, forcing me to detour to buy oil, which delayed me for over an hour. The cost of the oil was reimbursed upon return, so keep the receipt.
Had to wait in line for a long time, and they skipped our number when calling. We had to re-queue, and when it was finally our turn, they said it wasn't time to pick up the car.
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