It was okay overall, but the staff's attitude during the car return process was terrible. There was already a record of scratches on the rim in their system, yet they insisted it was caused by us and demanded evidence. Eventually, they found in their system that the scratches were pre-existing, but still blamed us for not taking photos as proof beforehand. Seriously? Your car pickup garage is so dark, how am I supposed to take photos there?
The rental cost did not match the amount shown at drop-off, being about 30 euros higher. The actual charge was significantly higher than shown at drop-off, around 40 euros more, which was very disappointing.
There was no problem with the agreed-upon full tank policy, but there was no gas station within 10 kilometers of the pickup location, making it impossible to refuel. This led to high refueling and service fees, which felt like a rip-off.
Very easy to find. From taking a number and queueing to getting the keys, the whole process took less than 5 minutes.
About QEEQ:10.0/10
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