Dissatisfied. Reserved a Toyota Kluger, but the counter said only Pajero was available. In the end, we got an Outlander. It was downgraded several classes. Originally, other companies offered Outlander at less than half the price of Enterprise, but we chose this company to get a Kluger. In the end, we still got an Outlander. Very unhappy.
There were no issues before, but after returning to the country, I noticed unexpected charges. It wasn't a hold, it was directly deducted. I contacted the rental company and got it back; they said it was a mistake.
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