There were no issues before, but after returning to the country, I noticed unexpected charges. It wasn't a hold, it was directly deducted. I contacted the rental company and got it back; they said it was a mistake.
Dissatisfied. Reserved a Toyota Kluger, but the counter said only Pajero was available. In the end, we got an Outlander. It was downgraded several classes. Originally, other companies offered Outlander at less than half the price of Enterprise, but we chose this company to get a Kluger. In the end, we still got an Outlander. Very unhappy.
Everything is ok but I am not satisfied with the car type I booked which I am booking Mitsubishi Outlander (medium, 5 seater) but I get Mitsubishi ASX (small, seater). I try clearify with the staff but they said have left that model. They promised to discount me due to this case however, seems like they don't take any follow up when I return them the car and with reason that they need to refer to their manager. This is not good the experience with Enterprise. What I booking might end up with not I am expected. I might thinking to use other platform the rent the car instead of , or the avoid company like Enterprise
The rental car was not ready at time of pickup. Car was parked in a different bay to the one told to me and written on the vehicle information. Car was not washed externally, evidence of mud and road grime evident.
About QEEQ:10.0/10
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