The rental company strongly pushed other premium models and insurance. I mentioned I already had insurance and would not purchase more. After I declined, they switched the Mercedes to an Audi and claimed that without upgrading there would be no navigation (although the Audi did have navigation). I had seen the Mercedes model when I arrived, but the company insisted it was unavailable. The service experience was not good. Fortunately, the Audi A5 was in good condition, so I didn't pursue the matter further.
“Unprofessional customer service from Europcar staff member Mihai”
About Keddy by Europcar:7.0/10
Customer service was very poor on collection. Car availability was very poor so was made to wait instead of being provided with a free available upgrade.
The counter staff were very helpful at pick-up and drop-off, but they do not take you to the car. you have to sign the papers before you see the car. The car was the expected size, cleanliness was acceptable, but it had a lot of scratches
Very pleasant and trouble-free experience. Very good value for money.
About QEEQ:10.0/10
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