The car speed was very quick. Upon arrival, you just hand over the keys to the staff. The explanation of insurance and toll passes took a bit of time, but there was no hard sell. Overall, the process was quick and the staff were courteous.
Counter staff was not helpful at all, very aggressive and did not answer any of my questions. She was very un polite and charged me over the price for the agreed price without any clarification and when I asked first she ignored and then the 2nd time she answered me very aggressively and she said how would I know in a very aggressive way.
Also for the security deposit, she charged me way above the amount that was specified.
Conclusion : this is my first and last time to deal with Thrifty because of this person.
About QEEQ:10.0/10
It’s an easy app to use and very much recommended to anyone looking to book a rental car, very competitive prices.
Issues about the e-pass rental fees and toll fees need to be clearly stated on the platform. Every time, I end up getting tricked. This time, I didn't dare to get an e-pass because I was worried about high rental fees. Unexpectedly, it's all cashless tolls. We passed through about two toll stations on the first day, and later the bill came to $52.25.
Charged a lot more than what was quoted. And charged for things that were included in the price
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