There was only one person responsible, not just for Hertz but also for several other companies, all at one counter. The waiting time was about an hour. Very dissatisfied.
They force you to buy their insurance; otherwise, they charge a deposit of almost $3000 (and they don’t accept UnionPay). But if you agree to buy the insurance, they accept all cards. Hertz doesn't have this issue in other countries.
Midway through our trip, the car's engine oil light went on. We called for roadside assistance, and they said it would be swapped immediately, but it took until the third day when we arrived in Tangier from Chefchaouen. Most of our calls were unanswered, and when answered, they said they would come quickly, but no one arrived. Eventually, we found the car exchange point at the airport and swapped the car ourselves, which wasted a lot of time. Exchanging the car and then returning it felt like we did it twice. During pick-up, the staff didn't record any of the numerous scratches on the car, saying they were not an issue, but during drop-off, they nitpicked even small scratches, blaming us. Thankfully, we had taken detailed videos and photos during pick-up, matching them exactly, which saved us from unnecessary fines.
A real shady business. When picking up the car, they said there was no problem and no need to check. When returning the car, they claimed there were several scratches. We explained the situation, and they communicated over the phone, telling us there was no issue. After we left, they deducted our deposit and eventually required us to pay 6,000 RMB for maintenance fees. I didn’t expect such a situation from the renowned Hertz company. The Hertz in Morocco has really tarnished the reputation of Hertz. I have rented cars in many countries and encountered this situation for the first time. As an honest person, I advise everyone not to choose them. They are a bunch of thieves and robbers. Just look at other people's reviews of them, and you will understand.
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