Hertz PERTH APT Review: Pickup/Drop-off Excellent, Cleanliness Excellent, Customer Service Exc......

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Penelope Charley

Australia

Reviewed: Mon, Apr 9, 2018

About Hertz: 10.0 /10

Friendly communication. Reasonable waiting time.

1 days rental

Relevant Reviews on Hertz PERTH APT

Ron Saul

Australia

1 days rental

Reviewed: Mon, Jan 13, 2020

About Hertz: 10.0 /10

The car rental company has a store right inside the airport, making both pickup and drop-off very convenient.

About QEEQ: 10.0 /10

Mavis Eveline

Australia

1 days rental

Reviewed: Thu, Feb 13, 2020

About Hertz: 10.0 /10

Pros: The pickup and drop-off locations are very convenient. The staff is also very friendly, and the vehicle's condition is quite good. Cons: There's no clear information about self-service return, no clear return instructions, and no one to inspect the car with you (relying entirely on mutual trust). No one explains how to use the vehicle. The parking lot even lacks staff to consult about driving the vehicle. But I had the same experience with Avis before. Maybe it's assumed that passengers renting the car are already familiar with it. Overall, it's still quite easy and hassle-free. If you're particular about what I've described, I recommend asking the counter staff for all the necessary information when handling the procedures.

Marcus Grantham

Australia

1 days rental

Reviewed: Wed, Apr 4, 2018

About Hertz: 2.0 /10

A few days after returning the car, I was charged AUD 219.9 for cleaning and miscellaneous fees, while my companion, who rented a car at the same time, did not incur these charges. I have never encountered this situation with rentals in different countries before!