We waited a long time to pick up the car, but that can be overlooked. The main issue is that this rental company is really unreasonable. Be aware that their cars are equipped with an automatic toll payment device. If you refuse their $25 per day toll-inclusive automatic payment, you have to pay manually. There are many toll roads in the eastern US, which you might not notice. If you use the device unintentionally, it will cost you $25 plus the toll. Using it twice will cost you $50 plus the toll... I accidentally used it 8 times.
Advantage rental car company recommended the EZ-Pass for tolls and bridges. For an East Coast road trip, the route was New York, Boston, Falmouth, Jamaica, Washington DC, Philadelphia, and back to New York. When picking up the car from Advantage in New York, the staff mentioned that some cities only have automated tolls without manual payment options. To avoid complications from unpaid tolls, we bought the recommended EZ-Pass from the car rental company. It ended up costing us an extra $30+ every day, and upon returning, we realized the tolls might not have been that numerous. We felt ripped off by Advantage.
When I first arrived, the place was completely deserted. I called out to the house at the back, but no one responded. After waiting for about 10 to 15 minutes, someone finally showed up. Later I realized there was only one person handling everything, probably he was out washing cars earlier.
It's a small company, operating as a franchise. It was peak season when I picked up the car, so all vehicles were taken. They upgraded me to a Toyota Mini Van for free, which even had electric doors.
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