The car model did not match the one in the description, and the tire tread was too shallow, making it prone to slipping. However, the car rental customer service was quite attentive. We initially wanted to switch cars, but later canceled because our schedule was packed and switching cars was very convenient.
Waited in line for 40 minutes around 9 AM; only one person was helping customers. I booked a Ford Escape but got a Jeep Renegade! Are they even in the same class? An SUV that can't fit two 24-inch suitcases in the trunk! It's clear why they kept pushing me to upgrade the car! When I declined, they gave me this piece of junk. The agent spent two minutes asking if I wanted to upgrade without even looking at me once. When I said no, she coldly handed me the keys without another word.
The car was in good condition and new. They wash the car before you pick it up, and the return process is quick.
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