It was very convenient to get the shuttle bus at Los Angeles airport. The driver was very polite and helped with the luggage. The rental company operated in an orderly manner. No aggressive insurance upselling encountered.
The service attitude of the African American female attendant was extremely unfriendly and poor. Is the United States a backward country? The service level is horrible.
Everything is self-service. When I asked how to install the rented car seat, they said they couldn't explain due to legal risks. You have to solve everything by yourself. Staff will only tell you where to pick up.
Alamo and National share the same location, and the cars are interchangeable. At the self-service kiosk, you can print the contract in about 5 minutes, then take it and choose your car. We rented a luxury car and initially saw only a Volvo S80, which was nice but we were expecting something like a Cadillac. We asked the staff, and they kindly checked for us, eventually bringing out a freshly cleaned Infiniti QX60. It turned out to be perfect for long trips over the two weeks.
In addition to credit and debit cards, you can now pay for online car rentals with cryptocurrency! Bitcoin (BTC), Ethereum (ETH), and Bitcoin Cash (BCH) are accepted. Curious about how long a Bitcoin transaction takes or how to pay with Bitcoin? Read our FAQs for more details.
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